Blog | CallServTT

Nov 22, 20235 min read

Case Study: Achieving 7 Figures In Collections For Flow Trinidad Through Outsourcing

CallServ Limited, a then budding Trinidad-based BPO provider, approached Flow Trinidad, a subsidiary of Liberty Latin America, to address...

Common Mistakes To Avoid When Doing Small Business Payroll

Marvin Marcano

Nov 22, 20234 min read

Common Mistakes To Avoid When Doing Small Business Payroll

Payroll management stands as the backbone of any successful business, ensuring that employees are compensated accurately and on time. For...

What Is Payroll Management Software? Do You Really Need It?

Nick Sheppard

Nov 12, 20234 min read

What Is Payroll Management Software? Do You Really Need It?

For hundreds of years, the concept of payroll or bookkeeping existed. For many decades, this was done by pen and paper. Thanks to...

What is Lead Qualification? Vetting Your Leads Through Outsourcing

Nick Sheppard

Nov 10, 20236 min read

What is Lead Qualification? Vetting Your Leads Through Outsourcing

When you get a potential customer, either through ads, cold calls, or walk-ins, it's called a lead. The more leads you get, the more you...

How Long Should Recruitment Take? The Power Of Outsourcing

Marvin Marcano

Nov 1, 20234 min read

How Long Should Recruitment Take? The Power Of Outsourcing

Recruitment processes are the lifeblood of any organization, serving as the gateway to bringing in new talent and skills. You need the...

Market Research Surveys: Should You Outsource Or Keep It In-House?

Marvin Marcano

Oct 23, 20234 min read

Market Research Surveys: Should You Outsource Or Keep It In-House?

Data is the new oil. The more data you have, the more moves you can make. This is especially true for businesses. While you can get data...

Is Customer Phone Support Dead With The Rise Of AI? The Best Of Both Worlds With Outsourcing

Marvin Marcano

Oct 16, 20234 min read

Is Customer Phone Support Dead With The Rise Of AI? The Best Of Both Worlds With Outsourcing

The rise of artificial intelligence (AI) and chatbots has led many to question the relevance of traditional phone support. There's a...

7 Steps For Swift Seasonal Hiring With A Staffing Agency

Marvin Marcano

Oct 11, 20233 min read

7 Steps For Swift Seasonal Hiring With A Staffing Agency

There are times when companies need help to meet the demands of a particular period - like Christmas, summer, or a new product launch....

7 Employee Recruitment Strategies to Attract Top Talent

Marvin Marcano

Oct 11, 20234 min read

7 Employee Recruitment Strategies to Attract Top Talent

Thinking About Employee Recruitment Strategies? The best companies hire the best talent at all levels. It's how they can exceed...

In-House Payroll vs Outsourcing: Which Should You Choose?

Marvin Marcano

Oct 11, 20233 min read

In-House Payroll vs Outsourcing: Which Should You Choose?

As your business grows, you will have to deal with payroll. Employees need to be paid correctly and on time. You'll need to send the...

Outbound vs. Inbound Sales Services: Should You Outsource?

Nick Sheppard

Oct 3, 20235 min read

Outbound vs. Inbound Sales Services: Should You Outsource?

Lead generation and closing sales should be the foundation of any business. The more leads and sales opportunities, the better. The...

Case Study: Empowering BrandStar Connect Through Strategic Outsourcing with CallServ

Marvin Marcano

Sep 30, 20234 min read

Case Study: Empowering BrandStar Connect Through Strategic Outsourcing with CallServ

BrandStar Connect is a frontrunner in providing 24/7 branded customer contact center services. With a focus on seamless branded customer...

5 Ways To Ensure Outsourcing Doubles Your Business Output

Marvin Marcano

Sep 26, 20235 min read

5 Ways To Ensure Outsourcing Doubles Your Business Output

More and more companies are discovering the benefits of outsourcing in their business processes. Not only does it provide cost savings...

The Role Of AI In The BPO Industry: For Better Or For Worse?

Marvin Marcano

Sep 26, 20236 min read

The Role Of AI In The BPO Industry: For Better Or For Worse?

Unlocking The Power Of AI In Business Process Outsourcing Integrating Artificial Intelligence (AI) into the Business Process Outsourcing...

5 Effective Ways To Collect Customer Feedback

Marvin Marcano

Sep 15, 20236 min read

5 Effective Ways To Collect Customer Feedback

The Power of Customer Feedback Customer feedback is the compass that guides organizations toward success. It is an invaluable resource...

Knowledge Process Outsourcing: Understanding KPO vs BPO

nathasiahankey

Sep 15, 20235 min read

Knowledge Process Outsourcing: Understanding KPO vs BPO

The global business landscape has significantly transformed over the years, with automating and optimizing playing pivotal roles in...

Payroll for Small Business: Should You Outsource?

Nick Sheppard

Sep 5, 20233 min read

Payroll for Small Business: Should You Outsource?

Mastering Payroll for Small Business Running a small business is no joke. We can relate. You're in charge of Sales, Marketing, Service...

How To Outsource Customer Retention Services

Marvin Marcano

Sep 4, 20234 min read

How To Outsource Customer Retention Services

Customer Retention Services: Building Lasting Relationships for Business Success Most companies focus on growth through customer...

The Ultimate Guide to Improving Customer Experience (CX) for Sustainable Growth

Nick Sheppard

Sep 1, 20234 min read

The Ultimate Guide to Improving Customer Experience (CX) for Sustainable Growth

In the fast-paced business world, where competition is fierce and customer loyalty is paramount, ensuring an exceptional Customer...

6 Customer Service Metrics To Track For A Better Customer Experience

Marvin Marcano

Aug 28, 20236 min read

6 Customer Service Metrics To Track For A Better Customer Experience

The term 'Customer Service' sounds subjective. If you could explain it simply, it's how you help and treat someone who purchases a...

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