Case Study: Achieving 7 Figures In Collections For Flow Trinidad Through Outsourcing
CallServ Limited, a then budding Trinidad-based BPO provider, approached Flow Trinidad, a subsidiary of Liberty Latin America, to address...
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Marvin Marcano
Nov 22, 20234 min read
Common Mistakes To Avoid When Doing Small Business Payroll
Payroll management stands as the backbone of any successful business, ensuring that employees are compensated accurately and on time. For...
Nick Sheppard
Nov 12, 20234 min read
What Is Payroll Management Software? Do You Really Need It?
For hundreds of years, the concept of payroll or bookkeeping existed. For many decades, this was done by pen and paper. Thanks to...
Nick Sheppard
Nov 10, 20236 min read
What is Lead Qualification? Vetting Your Leads Through Outsourcing
When you get a potential customer, either through ads, cold calls, or walk-ins, it's called a lead. The more leads you get, the more you...
Marvin Marcano
Nov 1, 20234 min read
How Long Should Recruitment Take? The Power Of Outsourcing
Recruitment processes are the lifeblood of any organization, serving as the gateway to bringing in new talent and skills. You need the...
Marvin Marcano
Oct 23, 20234 min read
Market Research Surveys: Should You Outsource Or Keep It In-House?
Data is the new oil. The more data you have, the more moves you can make. This is especially true for businesses. While you can get data...
Marvin Marcano
Oct 16, 20234 min read
Is Customer Phone Support Dead With The Rise Of AI? The Best Of Both Worlds With Outsourcing
The rise of artificial intelligence (AI) and chatbots has led many to question the relevance of traditional phone support. There's a...
Marvin Marcano
Oct 11, 20233 min read
7 Steps For Swift Seasonal Hiring With A Staffing Agency
There are times when companies need help to meet the demands of a particular period - like Christmas, summer, or a new product launch....
Marvin Marcano
Oct 11, 20234 min read
7 Employee Recruitment Strategies to Attract Top Talent
Thinking About Employee Recruitment Strategies? The best companies hire the best talent at all levels. It's how they can exceed...
Marvin Marcano
Oct 11, 20233 min read
In-House Payroll vs Outsourcing: Which Should You Choose?
As your business grows, you will have to deal with payroll. Employees need to be paid correctly and on time. You'll need to send the...
Nick Sheppard
Oct 3, 20235 min read
Outbound vs. Inbound Sales Services: Should You Outsource?
Lead generation and closing sales should be the foundation of any business. The more leads and sales opportunities, the better. The...
Marvin Marcano
Sep 30, 20234 min read
Case Study: Empowering BrandStar Connect Through Strategic Outsourcing with CallServ
BrandStar Connect is a frontrunner in providing 24/7 branded customer contact center services. With a focus on seamless branded customer...
Marvin Marcano
Sep 26, 20235 min read
5 Ways To Ensure Outsourcing Doubles Your Business Output
More and more companies are discovering the benefits of outsourcing in their business processes. Not only does it provide cost savings...
Marvin Marcano
Sep 26, 20236 min read
The Role Of AI In The BPO Industry: For Better Or For Worse?
Unlocking The Power Of AI In Business Process Outsourcing Integrating Artificial Intelligence (AI) into the Business Process Outsourcing...
Marvin Marcano
Sep 15, 20236 min read
5 Effective Ways To Collect Customer Feedback
The Power of Customer Feedback Customer feedback is the compass that guides organizations toward success. It is an invaluable resource...
nathasiahankey
Sep 15, 20235 min read
Knowledge Process Outsourcing: Understanding KPO vs BPO
The global business landscape has significantly transformed over the years, with automating and optimizing playing pivotal roles in...
Nick Sheppard
Sep 5, 20233 min read
Payroll for Small Business: Should You Outsource?
Mastering Payroll for Small Business Running a small business is no joke. We can relate. You're in charge of Sales, Marketing, Service...
Marvin Marcano
Sep 4, 20234 min read
How To Outsource Customer Retention Services
Customer Retention Services: Building Lasting Relationships for Business Success Most companies focus on growth through customer...
Nick Sheppard
Sep 1, 20234 min read
The Ultimate Guide to Improving Customer Experience (CX) for Sustainable Growth
In the fast-paced business world, where competition is fierce and customer loyalty is paramount, ensuring an exceptional Customer...
Marvin Marcano
Aug 28, 20236 min read
6 Customer Service Metrics To Track For A Better Customer Experience
The term 'Customer Service' sounds subjective. If you could explain it simply, it's how you help and treat someone who purchases a...
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