Meeting or exceeding monthly sales quota for new business, set by Management
Digitally canvassing assigned areas using call campaigns to acquire new business
Make contact with all assigned digital leads from online campaigns and bring these sales to close
Contacting all "at risk" for disconnection customers provided on calling list and offering more bandwidth for current pricing plus upselling new products.
Identifying prospective customers to upsell using CRM, existing customer databases, and other successful avenues.
Ensuring select customers are on an active contract.
Providing intelligence to management to inform customer retention strategies and the development of competitive and viable marketing tools and pricing structures to win back customers
Answering customers' questions about products, prices, availability and credit terms and providing quotations or other bid specifications where required
Negotiating prices or terms of sales or service agreements
Maintaining customer records using automated systems
Preparing sales contracts for orders obtained and submitting orders for processing
Maintaining a high level of knowledge about our existing products and services, alongside our competitors options in order to highlight the client competitive advantage to prospective customers.
Handling existing customer queries by engaging and following up with respective teams to bring
Customer queries to a close, in order to enable new sales with existing customers.
Processing all downgrades and relocations acquired for the B2B Team